FAQs

Where are your properties listed?

Typically our available properties are listed on Zillow, and sometimes Apartments.com and other similar sites.

Where can I get an application?

We have applications available during property tours. We currently do not offer online applications; we prefer ours.

Who pays the utilities on your properties?

The tenant has 2 business days after move-in to get the utilities changed into their name. Tenant is responsible for all utility charges including trash (with exceptions depending on the unit).

What are the typical deposits required prior to move-in?

A security deposit equal to one month's rent is required prior to moving into the unit.

If I move in mid-month how does the first month’s rent work?

Monthly rent will be prorated so you only pay for the number of days the home will be occupied. 

Is there an additional administrative or cleaning fee due?

We do not charge additional fees with your deposit. We expect your property to be returned in same or better condition.

Is smoking allowed in the home?

Indoor or garage smoking/vaping is never allowed.

Are background checks required for everyone inhabiting the home?

Anyone 18 years or older must have a background check which includes, credit, criminal and renter history. 

Are guests allowed to stay overnight?

Yes, the lease allows for guests to stay overnight. If the guest is in the home longer than 14 days consecutively or 28 days total in one year they will be considered an inhabitant and must go through the background check process.

Can I park an RV or a boat at the home?

Unless the home has designated parking for transportation other than cars then the answer is no. Each home is different, so ask prior to signing your lease what the parking situation is at the home.

We have pets. What are the rules/regulations?

Each unit is different per the owner's expectations. Pets may be allowed with a per pet fee (non-refundable) and a per month additional rent payment. This extends up to two pets max.

We have a repair that needs to be made in the home. How do we get it fixed?

HeartlandPropertyMgmt.com uses a tenant portal for maintenance requests. Requests are responded to promptly. You may also reach our emergency number for emergencies.

How do we pay rent?

Rent is due on or before the first of each month. All rent will be paid electronically through the tenant portal or via other methods that are discussed at move-in. 

What happens at move-in and move-out?

Lease documents can be signed electronically so your focus at move-in is on the property and instructions. We have a very thorough process that includes a digital move-in and move-out property condition form, complete with photos. We will show you the property's features including shut-offs, alarms, electric panel. 

At move-out, you will be sent the original checklist you signed as a reminder of what is expected regarding condition and cleanliness. In short, we expect the property to be returned in same or better condition that how you received it, minus normal wear. Within 14-30 days depending on the situation, you will receive an itemized move-out closing statement with any deposit deductions noted. 

What tenant portal do you use?

We use TurboTenant. Log in here: https://renter.turbotenant.com/auth/login